Local Laws and Customs
For a trip that you choose to undertake as a foreigner, such place as have their own set of rules and cultural norms. While the cultural norms can be hard to learn and to adhere to, it is essential that you keep the laws by the book. This particularly applies to the smuggling of contraband and possession of narcotic drugs and firearms. Please remember that we are guests in each of the countries we visit, and it is good manners to comply with their customs.
Complaints
If you as a tourist/client have a complaint about any of the tour arrangements he/she must bring it to the attention of the Guide or a representative of our company at the time, so that they may endeavor to rectify the situation. We can only rectify problems if we are made aware of such problems.
Passports, Visas and Vaccinations
Please check that you have enough free pages on your passport to get the needed entry and exit stamps for the destinations you are visiting. It is the responsibility of the Passenger to be in possession of a valid passport and visa permits.
Medical Check ups
For some of the destinations you might visit, there are mandatory vaccinations required. For the case, proof of inoculations and preventive medicines as may be required for the duration of the tour. It is the client’s responsibility to check these matters with their own medical practitioner or the relevant embassy/government office. All travelers to all our destinations. A proof of vaccination card is required to be carried and presented by the client when traveling and must show that the traveler has been vaccinated against yellow fever.
Illness or Disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication and/or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeited.
Cancellation
How to guard against cancellation fees: The Tour Company strongly recommends the Customer purchase trip cancellation / interrupt insurance directly after the reservation is confirmed. This coverage reimburses the Customer for most non-refundable costs of the tour should he or she need to cancel due to illness, injury or other reasons covered under the policy. For passengers with pre-existing conditions: coverage must typically be purchased from a travel insurance company within 24 hours from the time a reservation is confirmed to cover cancellation resulting from the pre-existing condition.
